A Case Study on Harnessing Technology to Enhance Service Delivery and Customer Experience
Client Overview:
The client, a leading passenger transportation company, provides intelligent transport systems and software solutions for the public transport sector as well as for demand response and special student transport.
Challenge/ Business Need:
- Multiple versions of products made maintenance difficult.
- Outdated technology stack was hard to maintain.
- Multitenancy was needed to minimize costs for small customers.
Solution Provided R Systems:
- Re-architected and developed scheduling and dispatching paratransit application
- Newer components implemented as .NET Core API’s running in Azure App Services environment
- Used Identity Server 4 to give the flexibility to opt from Azure AD or SQL based authentication
- Incorporated Power BI for report generation
- Even Grid, Even Bus and Azure Functions with Data stored on Cosmos DB to exchange instructions
Outcome/ Results:
- REVENUE GROWTH:
- Maximized Asset Utilization: By implementing scalable SaaS, the company optimized the use of existing assets, resulting in incremental revenue growth.
- Enhanced Customer Satisfaction: Improved system performance and reliability led to higher customer satisfaction, encouraged repeat business and referrals.
- COST EFFICIENCY:
- Cost Efficiency through Multitenancy: Transitioning to a multitenant SaaS platform significantly reduced infrastructure and maintenance expenses.
- Lower Operational Costs: Optimized database access minimized operational expenses, contributing to overall cost savings.
- Significant Cost Savings: Experience up to 55% reduction in operational costs with our advanced SaaS-based platform.
- RISK MITIGATION:
- Enhanced Resilience: The scalable SaaS solution provided robust disaster recovery and business continuity capabilities, minimizing downtime and ensuring service reliability.
- Improved Security: Advanced security measures and regular updates mitigated the risk of data breaches and compliance issues.
- INNOVATION ENABLEMENT:
- Scalable Solutions for Growth: The need for a scalable solution was driven by the company’s growth and demand for more flexible and efficient operations.
- Increased Focus on Innovation: Automation and streamlined processes allowed the company to concentrate on strategic initiatives, driving further business growth.
Technology Stack
Conclusion:
This case study highlights the successful modernization and migration of the client’s products to a SaaS platform, resulting in significant cost savings and improved efficiency.
Call to Action:
Streamline your paratransit operations with our SaaS approach. Contact us now to get started.
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