Case Study

A Leading Internet Service Provider Improved FCR Rate by Up to 5% with R Systems Analytics

R Systems deployed its integrated interaction analytics platform along with a team of data scientists and domain experts to help the client detect the root causes of poor FCR performance and to reduce the repeat call volume.

April 4, 2019

R Systems deployed its integrated interaction analytics platform along with a team of data scientists and domain experts to help the client detect the root causes of poor FCR performance and to reduce the repeat call volume.

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