Retail
Deliver a Superior Customer Experience
Overview
The modern retail environment offers an ever-expanding opportunity while also posing unprecedented challenges. Economic growth, demographics, urbanisation and credit availability are the key business drivers for the retailers. These days, retailers have access to numerous channels to reach their targeted audience and grow globally, but they also need to provide more information and choices to their prospective customers.
R Systems empowers you to meet rising demands, deliver exceptional customer experience, and stand above the crowd.
Challenges
Some of the key challenges faced by the retailers are:
- Lack of seamless supply chain management (SCM)
- More competitors entering the market
- Maintaining customer loyalty and brand equity
- Inefficient product and store performance
- Poor inventory and stock measures
- Manual operations and updates
- Handling complex promotions and transactions
- Tracking expiry date
- Understanding customer’s preference and behaviors
Solutions
R Systems provides enterprise-grade business solutions to help retailers enrich end-customer experience and improve business efficiency. Leveraging analytics, cloud computing and automation, they can modernise their business models. From Merchandising Management to Supply Chain Management to Retail Outlet Management to Customer Relationship Management, our solutions address every requirement in the entire retail value chain.
Our solutions provide the following key functionalities:
- Supply Chain Management
- Merchandising Management
- In-Store Management
- Point of Sales Management
- Inventory / Warehouse Management
- Membership Management
- Loyalty Program Management
- Customer Service Management
- Barcode / RFID Management
- Promotion and Payment Management
- Goods Exchange Management