Engagement insights (preview)
Understand customer behavior using digital analytics in engagement insights, a capability of Dynamics 365 Customer Insights.
Understand what your customers are doing
- Track engagement using web analytics
- Track engagement using mobile app analytics
- Build custom reports for your specific business needs
- See how customers progress through the journey
Use out-of-the-box web analytics reports to see who’s coming to your website and what they’re doing.
Use out-of-the-box reports to see who’s using your mobile app and what they’re doing.
Create custom reports and views based on real-time customer behavior data, identify patterns and correlations, and make informed decisions.
Use funnel reports to identify obstacles and opportunities for customer journey optimization.
Better together
Personalize communications and create seamless customer journeys by activating contextual insights and segments in a marketing automation solution.
Bring in direct customer feedback from survey data to enhance customer profiles using Dynamics 365 Customer Voice.