R Systems helped the client automate its billing process to reduce manual efforts and enhance operational efficiency

R Systems devised an AI-enabled form filling solution that helped in capturing patients’ information in a faster, cost-efficient way

Perform in-depth analysis to help the client discover their process challenges. E.g. Ongoing unresolved technical issues need for competitive pricing and improvements in their overall customer service operations

Our team of experts created rules to help supervisors view, compare and find out ambiguities that triggered non-compliance.

R Systems deployed its integrated interaction analytics platform along with a team of data scientists and domain experts to help the client detect the root causes of poor FCR performance and to reduce the repeat call volume.

Evaluated customer interactions prior to the customers’ disconnect to understand churn behaviour patterns and key triggers leading to cancellations of services

Using R Systems’ Analytics Gym Data Science engagement with actionable insights and predictions, the client experienced a substantial reduction in its Member Effort Score.

R Systems designed UTM solution that can perform multiple functions like network firewalling, intrusion prevention, spyware protection, VPN, data leak prevention, etc.

R Systems helped its client enhancing customer’s experience by suggesting key business drivers like solution consulting and strategic cost management

R Systems successfully migrated all products to a unique common technology platform with zero impact.

R Systems developed new products for meeting specific end-user requirements that helped client becoming an industry leader in IPTV space

R Systems set up a Multi-Storefront as a veterinary product market place that Veterinary Clinics to setup their own personal websites.